Dyson Supersonic is considered to be one of the best hair dryers on the shelves, but like anything in this world, even the most expensive hair dryer sometimes can stop working because of many reasons.
Sadly, it is pretty hard to diagnose and troubleshoot once your Dyson dryer stop working. So you might be interested in fixing these most common Dyson hair dryer problems before you turn to Dyson’s after-sales service.
1. Is The Filter Blocked?
If you are running into issues and need help to get your Dyson hair dryer work properly again, the most common issue might be caused by a clogged filter.
If you are seeing the lights of the dryer is flicking while the airflow is very weak, you might need to clean the filter by now. A blocked filter can affect the airflow and your blow dryer can only produce low-pressure, low-velocity air.
And a blocked filter can also cause louder noise and unpleasant dusty smell. We know Dyson hair dryer’s filter is located at the bottom of the handle. As time goes by, the dirt & residue can attach to the tiny holes of the dryer. If your hair dryer is getting noisier than usual, it can be a sign to clean up the filter thoroughly.
How to Clean the Dyson Hair Dryer Filter?
Basically, you should turn off your dryer and take off the filter, and then wide the dirt & lint off the mesh with a dry cloth.
And rotate the filter cage back into position, and turn on your dryer again.
If you’d like to learn how to clean your Dyson supersonic dryer in detail, please see the video below. Or, you can see our Dyson hair dryer cleaning tutorial and you can go to Dyson’s official website as well.
2. Check The ALCI Plug
If your Dyson dryer is not working and its lights are not functioning at all, the plug sometimes can be the cause.
When you accidentally touch the “test” button on the plug, the blow dryer will shut off immediately and you need to reset the ALCI plug to make it work.
To reset the ALCI, turn off and unplug your hair dryer first. And press the ‘reset button’.
You can also try to use another plug socket to diagnose the issue, sometimes the problem is not caused by the dryer itself. Also, you are not supposed to use a US version Dyson blow dryer in other countries as Dyson Supersonic is not a dual voltage blow dryer, and it will stop working once the voltage is not correct.
3. Contact Dyson Support
Unfortunately, according to Dyson official website, there is not much you do when a more complex problem occurs, so the most effective way is to consult Dyson support department.
Do not open and disassemble a Dyson Supersonic if you are not an expert because the inner structure of this hair dryer is very complicated. Once you open the dryer body, it is quite hard to put it back.
Feel free to call their customer center as 1-866-314-8881 if your Dyson hair dryer stopped working, and they will provide you with the most professional solutions. And if the hair dryer model that you own is Supersonic Professional edition, you can contact them at 1-866-861-2565.
brand new Dyson hair dryer first time use switched it self off after less than a minute and then came back on an off again
If you did not do anything wrong, you should contact them and get a new one.
Good Luck with that. I have a Dyson blow dryer which shut down completely. There was no flickering or notice of any kind. I have followed all the steps suggested by the company to to no avail. I contacted Dyson Customer Service and they said too bad, we will give you a 20 percent discount on a new product, They informed me that there is no Dyson Repair Center for hair dryers, only for vacuums. That is unacceptable. This is a very expensive product and I expected professional advice and direction, and replacement if necessary, I have received better service on a $29.00 hair dryer. I will be following up with my legislative contact who is working on a right to repair bill among other things. Very very disappointing! Shame on Dyson
Word. Big brands sometimes are arrogant.
But he said his Dyson hair dryer was brand new, I think Dyson should replace the broken product with a new one.
Same thing happened to mine yesterday. I have it since 2017
The same just happened to mine!
Mine too i am fuming. Had to que for an hour to be told because it was over two years old nothing can be done. Dyson should not be able to get away with it.
Me too. I have had my $700 Dyson for about 3 years…. NEVER EVER AGAIN. TOTALLY DEAD. If there is a class action please hit me up…
Me too. It’s after 2 years and dyson said nothing can be done. It’s the last hair dryer I’ll buy from them. 20 percent off of 500 is still too much for a hair dryer that’ll only work for just over two years. Utter garbage.
Same happened to mine, I’m so disappointed, it was so expensive I can’t afford another one.
That the best thing I have seen
Well done.
I think my Dyson is dead so no help at all
Yep. Just happened to me yesterday. My professional Dyson $500 Blow dryer just quit working after 3 yrs. Dead. Nothing they can do. What a rip off!
Same thing happened to me as well..class action?
Same thing happened to me. Mine died out of no where.
Same thing!! 2 years and just stopped working. My MoroccanOil dryer & flat iron are less expensive & last much longer.
I had exactly the same issue .
Totally unacceptable. Annoyingly I am just out of the 2 year warranty. I won’t be purchasing a Dyson product again.
Same here. Both my Corrale flat iron and supersonic dryer just quit working one day. Absolutely no help from Dyson! Just a ‘sorry, you’re out of warranty. Care to purchase a new one?’ Will NEVER use another Dyson product and will warn everyone else. Terrible company
Supersonic stopped working -completely dead –
2.4 years lifetime
Out of Warranty
$170 minimum to repair plus additional costs apply for parts!
Repair center is in NJ and I live in NY. Long journey of a total spate of time to try to resolve the issue -only long emails and calls to no avail -frustrating and disappointing! This appears to be a common issue. It’s a rip-off for such a costly product to have such a short life span. Let’s all cooperate to put them out of business and demand a class-action suit against there mercenary predatoring!
They did the same with me on their stick vacuum. Battery didn’t work from day one. They told me that there is no warranty on the batteries and that they’d sell me a new battery. I’ll buy one off of Amazon first. Shame on Dyson!!
I totally agree with you. My sister bought me a Dyson hairdryer for Christmas 2018…unfortunately she passed away in November 2018 so she gave me the gift early. I didn’t use hairdryer for 12 months and just before Christmas last year it stopped working… it seems like it cuts out. I was informed in January by Dyson that guarantee had ran out and if I sent it back with £210.00 they would send me a replacement. I think this is totally unacceptable bearing in mind how expensive these hairdryers are. When you look at Dyson and how he made his billions… Shame on him!!
Mine too same problem. No guarantee and hardly used .
I had the same problem as Lisa. I contacted Dyson chat support and we walked through all the steps to try to fix it. They only off 20% discounts 4x a year, not helpful if I need the blowdryer now, I can’t wait for the next discount. Dyson is expensive too! Like Lisa, I have had cheap hair dryers that last longer. I bought one at Ulta and it still works and its been 8 years, but I wanted a hair dryer that had better performance so I splurged on a Dyson. I can see now their performance and standards do no live up to their brand name. They lost me as a customer and I will be purchasing something else!
Me too Dustin airwrap stopped working which I hardly used and was just out of the guarantee Dustin unhelpful
The same thing happened to me as well. Disgusted that they don’t offer repairs on the hair dryer.
Same here, i just called them to fix it and said can’t fix it but too bad my warranty has been expired, so they only gave me 20% discount if I will going to buy another new one, that is unbelievable
You were “lucky”. Same situation here – suddenly the hairdrier wouldn’t turn on, it was used correctly, never dropped, filter cleaned often etc.
Was however only offered a 10% discount on a new hairdrier here. Too bad my wife likes these hairdriers, though the electronics inside is crap.
With a lot of fancy electronics inside then there is more that could break with essentially no serviceable parts, not even an overheat fuse you could replace yourself. Zero points for sustainability to Dyson! 👎
I had this problem & even after cleaning the filter it kept happening. I realized it was occurring when my hand was on top of the lower part of the dryer where the filter is, thus blocking the air flow. Now that I’m aware, I try to avoid putting my hand there but sometimes I forget. It then has to stay off for a while so I use a back up blower. Bad design for an expensive product!
I had my Dyson for 2 years and 8 months. It just suddenly stopped working. I called customer support and was told nothing could be done because the warranty expired. They gave me the location of a vendor to repair at my expense. I will never ever purchase another Dyson product.
my dyson hairdryer has stopped working .i have unclogged the filter.The model is a dyson supersonic.
Have you contacted their support?
My Dyson hairdryer is over heating. I have cleaned the filter. The lights stay on but it cuts off and won’t come on again until it has cooled down.
Purchased from Boots in December 2018
That’s happened to mine too
Probably that is the thermostat , try it on the lowest temperature and see if it still does the same. If it stays on, it is the thermostat. Hope this helps.
omg just purchased the hair curling dryer on july 24 already not working,cleaned filter but to no avalawil..lame for $500.00
My Dyson Supersonic hair dryer stopped working after about 3 and half months. It is blinking 3 white lights, and the blowing would not stay on after switched on. I checked the filter, it was not very dirty. Now, I think I need to contact Dyson Customer Support about this device premature failure. This Dyson Supersonic hairdryer was purchased from Dyson website directly.
I’m also very disappointed with this brand, the only rake in money, but provide no customer service. Had an issue with their vacuum, now with hair dryer… that’s $1000.00 down the drain in like year and a half… oh well next time its back toChinese products, where I can fill the land vs. with just one dyson…
My dyson hair dryer has stopped working
After having my 400.00 for a year and a half it just stopped. Can I get it repared or replaced. Does dyson stand behind their products?
Marion London
Have had my dyson hairdryer for 2 years now and has been overheating for about a year. I have to wait for it to cool down before using again so takes ages to dry my long hair . I receive this hairdryer as a Christmas present and am so so disappointed with this product . I have a large family and they keep asking wether it’s worth purchasing and I say no I wouldn’t pay the money for it myself . So there you go dyson your sale numbers will be low this year .
I got my days on supper sonic from the bay i asked them what do i do it just stoped working she told me there in no repair on the dryers we will give you 20% off on your next purchase. I was very upset i payed 600.00 hundred dollers for 4 years now spend another 450.00 thats crazy. I think they should fix this item or stay away from hair dryers tottaly
Ours just quit. Out of warranty. Have a Dydon vacuum that’s a mess really to use. Picking lint out of it every time you use. Done with the company.
You can wash the filters in cold water until it runs clear (without using any detergent or soap). While you should squeeze and twist the long pre-filters to dislodge any dirt inside, you can simply rinse out the post-filter, taking care not to damage the pleats inside
I am hugely disappointed with mine too stopped working and no interest what so ever when I called the dyson helpine as above I was also offered 20% discount on a replacement WHATA RIP OFF sounds like a common fault we should all take this further …… rip off Britain on TV
My dyson supersonic keeps cutting out no lights flashing. Phoned customer service today. They put fault into the system and I was told it needs replacing and as I purchased it in 2017 out of guarantee and so I could have a refurbished one for £210 plus 2 year guarantee. When I said it was not acceptable after 3 years she checked to see if I could have a refurbished one for £99 plus 1 year guarantee but that offer is no longer available. I shall carry on using my BaByliss which I have had for nearly 10 years and cost about £30. Dyson should be ashamed of themselves. Probably so many prematurely breaking they are too mean to replace them. Website says could last 10 years but clearly quality not good enough too.
My Dyson Supersonic just keeps cutting out – I reckon its a loose power connection where the cord enters the appliance as if I wiggle that area a bit the machine comes on again (for a bit). Dyson say they don’t repair dryers and as its out of warranty (but still looks sparkling new) they said if I paid £210 I could exchange it.
This is ridiculous, first from a customer service point of view – these things are NOT cheap. And secondly how the hell is that environmentally friendly?
How can we call Dyson out on this?
My Dyson hair dryer stopped working after 2 years and on average used it about once a week. Not what I expected after investing over $500 CAD. Not impressed with customer support either, thanks for the 20% discount towards another Dyson product , however I won’t be spending a penny on anymore Dyson products and I’ll be spreading the word on my experience.
They are discussting as a company, should have learnt after having a useless hover from them.
sadly when the hairdryer was working it was excellent, having said that I wouldn’t give that man another penny .and will spread the word DON’T BUY ONE .
My Dyson hair dryer stopped working after 3 years of light use. Customer Service offered no remedy but offered a 20% discount which us the same price anyone can get using a Bed Bath and Beyond 20% coupon. My much less expensive hairdryers lasted longer and were equally good at drying my hair. This product is a total ripoff. Once it quits working there is no repair service. Steer clear!
I rang Dyson yesterday and spoke to a virtual service engineer after my Dyson stopped working just out of Guarantee of 2 yrs I have been offered a refurbished one for £99 with a one Yr guarantee hope this helps
My dyson stopped working after 2 years of light use. Customer support stated they would give a 20% discount. No thank you ! I will never buy dyson again. I was actually contemplating buying the curler but after this I realize it’s a huge waste of money. My prior hair dryers – including a chi that I’ve had for 10+ years still work. I’m very disappointed in dyson and the poor quality of their product.
It is very disappointing and upsetting that such an expensive product is not reliable. I had a great salon hair dryer for 20 years, never an issue. I thought the dyson would be the greatest thing to replace it. It just stopped working after 3 years. What a joke! Another joke is the 20% off that they offer for a new one! I am also disappointed to hear they do not offer service to repair it.
I’m on my second dryer now. My first started cutting out inside of the warranty, so I was able to get it replaced. They put it on me, however, that I didn’t clean the filter enough. I did do it a few times a week, but no, not every day. With the replacement, I tried more diligently to keep it clean, with a toothbrush, air, etc. Now I am over two years into this one and it has started cutting out. It will cut out after running for about 30 seconds. If I let it sit for 15 seconds or so, open the cover and blow dust from the filter, then hit it on my hand three times, it comes back on. It sometimes cuts out one more time after that, I let it sit for 20 seconds, hit it three times on my hand, and it will come back on and then run for the next 10 min plus while I finish drying my long hair. It makes no sense. And what I do know is that the my tricks will eventually stop working and it will die completely, since this is what happened with my first one. I love this dryer so much, but like others, I’m appalled that for $400 it doesn’t last more than a few years. I do use it almost every day, but for $400, I would think a dryer could handle that and still function for at least 10 years. Not sure what I will do once it goes this time, but I don’t see myself spending the money again with the knowledge that it will only be last 2-3 years. Such a shame.
I have the same issue as so many others. The Dyson hair dryer just cuts out for no apparent reason despite a clean filter. My dryer is two years old. It appears this dud may only have a two year life span and therefore is definitely not deserving of its expressive price tag.
my daughter gave me a brand new dyson supersonic hairdryer as a gift first time I used it the dryer just stopped after 2-3 minutes and would not start again, I had to resort to my trustie 20 year old one. Haven’t tried it again yet. cost $599
Mine just stopped working out of the blue this morning. No warning no overheating just didn’t turn on. Just over 2 years. That’s crazy I had cheap hairdryers last a decade.
My wife’s SuperSonic quit working after 18 months. The hairdryer is located at our second home and only used when we are there which is not very often. Called the service center and because it was over a year old, no solution was offered except a refurbished unit that comes with a 2 year warranty. Very disappointed as expressed by other posts.
My air wrap blinks red. 550$ in the trash. They won’t fix because it was a gift from my dead aunt and I never got the receipt. DONT BUY DYSON
Diane nickel ,
My Dyson is the same , don’t waste your time to contact them . No service , blaming on covid , covid is a year long already. Yes we won’t fix it just buy new one , are your company is a joke ?.. hair stylist put trust in your product to make a living , not that your blow dryer cheap 400.00$ . I hope the CEO can read all these probably not .
Don’t buy from Dyson any more .
Had mine for 26 months. im a dude with short hair. i used it every day for maybe 2min. ex gf bought it for me so obviously i don’t have the receipt and I’m not going to ask her. Dyson said tuff shit.. they are so spendy you should get at least 5+years out of them. it was $400… lasted 26 months.. the hairdryer pretty much cost $15.00 a MONTH lol.
I am so glad I found this post. Mine stopped working right after the warranty was up and Dyson can’t fix it, nor is offering any kind of replacement. Something needs done about this
Wow. My Supersonic is about 1 year old. I wish I did my research before buying. My dryer stopped working – no lights, nothing. I’ve cleaned the filter and left the dryer for a day… still won’t turn on. It’s fancy, quiet and dries fast – but that is irrelevant when it stops working. Don’t be tempted to buy Dyson – completely not worth it.
Just after 2 years my Dyson dryer just stopped working. It definitely seems to be an overheating issue. I cleaned the filter and waited for it to cool down. Nothing. It’s after 2 years so I’m screwed. Dyson is on my never again list. They should be ashamed of themselves stealing peoples money knowing their products are very expensive and very inferior.
My Dyson blow dryer also died. I was about a minute into drying my hair and the power just stopped no lights going on I’ve done all the usual, resetting plugs, resetting the dryer, testing it etc. no power whatsoever. Has anyone fix this? Also I called Dyson and they were no help whatsoever. I love this product so I ended up buying a new Dyson professional upgraded for $450 hopefully I have better luck. Any ideas or suggestions on how to fix the old one? I honestly believe that Dyson thinks a $400 blow dryer is just disposable when they die I on the other hand in my budget don’t agree!
I have had my Dyson supersonic for 2 years 4 months and 3 days, I paid 500 plus tax and it just stopped, I cleaned the filter on a daily basis and it just stopped, I called customer service 10 times and got the same generic response, I tried email phone calls and chatting and I got the same thing…..absolutely no help at all but same as everyone else, they offered
20% off a new one. I’m extremely disappointed in Dyson, I actually loved my blow dryer but honestly it’s not worth the money if they can’t repair it!
Very very bad customer service and it’s just a bunch of hired operators with no interest in helping or fixing it . Dyson sells refurbished blow dryers so they obviously can fix them but choose not too but will gladly resale them after you return the one they say they can’t fix, it’s all about money and zero customer service, Shame on you James Dyson for taking advantage of your customers.
Looks like everyone is having the same problem. I clean mine after each use but it still overheats fast. Have to wait for it to cool down. Consumer affairs should be investigating why they can still sell them and advertise how great they are it a scam really as they are very expensive and the company takes no responsibility.
My wife’s dyson supersonic hair dryer has done well by comparison it seems at 4 years. It has now packed up so with nothing to lose I thought I’d take it apart to check it out.
Despite her cleaning the filter regularly on removal of the filter and the internals I found the body full of dust/fluff, so undoubtedly this was the cause of the problem. Since this is not normal maintenance it seems that this product has built in obsolescence and I’d be very surprised if one has ever lasted 10 years in regular use.
How difficult was it to disassemble? Was it repairable? Thanks.
It took 3 calls but I can take my supersonic to a Dyson repair shop. Have no idea of the cost or if it will be worth it. Not very confident in their repairs as they half repaired my vaccum and didn’t even perform a cleaning on the unit. Customer service did not offer any % off a new or special offer on refurbished dryers as others have mentioned,,,or I might have agreed to not have to take the machine 50 minutes away. It does appear that the machines only have a 2-3 year span with normal use. My hair dresser uses her 20 times more, I can’t imagine the waste.
My dyson hair dryer has just died it went off no lights and was not over heating
I contacted the trouble shooting site and because it’s just out off the two year warranty there is nothing they can do but offer me a discount on a new one
My hair dryer is less than 2 years old and suddenly stopped working. I have not contacted the company yet but after reading all the comments I am not very optimistic that their response will be any different.
This is my SECOND dyson hairdryer (prof. edition) and they both have completely stopped working. My first one worked perfectly fine for the first year, and then all of a sudden it stopped working. The second one lasted me three months! THREE MONTHS! I clean the filters very regularly too! Very, very disappointed and will never purchase a dyson ever again for this.
I had exactly the same issue .
Totally unacceptable. Annoyingly I am just out of the 2 year warranty. I won’t be purchasing a Dyson product again.
Same problem as everyone else has reported. Dyson Hair Dryer just stopped working and, after a hour on the phone with Dyson Support, we were told you cannot mail the device to them for repair. You must take it to a service center (which for us is hours away). We advised Dyson Customer that this is THE LAST DYSON PRODUCT WE WILL EVER BUY. Absolutely disgusting customer support. Shame on them.
Its so interesting to find all these responses. Did you all notice how hard it is to find people talking about faulty Dyson hairdryers? I cant help wonder if Dyson has some control in hiding these. Mine stopped working 2 weeks ago after using it once a week for 6mins since I got it 3 months ago. Mine stopped working for an hour and then I went back and tried again again and it started but has a weird tinny vibration in the handle when I turn it off. I took it in to get serviced and it came back exactly the same. What a piece of $#!t. Never buying Dyson again.
Hi:) my Dyson hair Dryer is all of sudden not working.
Yesterday i used my Dryer and maybe 5mins later my dryer is stopped.
i dont know why.. so i clean my filter and stop using more than 10 mins…
But its still not working.. How can i do..??
Also my dryer is less than a year…
My dryer is less than 1year.
But all of sudden my dryer stop working….
So im stop working more than 10mins and clean my filter…
But still not working…
I think i got exchange or something change for my dryer products…
Mine died this morning. Completely casual and ‘babied’ use after 3 years and it’s now kaput.
I have an old generic brand hair dryer from Ross that worked strong for nearly 4 years before buying the expensive Dyson. I busted it out of the closet and the freaking thing is still working after countless uses, drops, borrows to girlfriend/now wife, and yanked from wall. The damn Dyson is too expensive to be this utter thing.
My wife got her Dyson hair dryer last Christmas
It stopped working a few days ago and she asked me to look at it, so I looked at these posts first.
I fix my stuff where I can, I’ve changed the screen and battery on my iPad, rebuilt my daughters MacBook, car repair, etc. so I decided to diagnose the problem.
I started with the power. It has an integrated GFI plug with 4 small torx screws, I opened it. I plugged it into a outlet strip with a switch ‘cause the entire gfi board is hot (live) whenever it’s plugged in. Put my meter across the solder joints to the cord, and it was dead. The problem is the the gfi plug. The hair dryer is fine, no problem.
Option 1. Cut the cord and attach it to a new plug from Home Depot $ 3.65
We have gfi outlets in our bathroom anyway, it isn’t necessary to have another gfi.
Option 2. The problem is with the red Reset plastic button. It’s a manufacturing design defect. It gets stuck. I pulled it out and put it back together freeing the point of friction. It may work fine for another year, or it might get stuck again. If it happens again I will cut it off and replace it with a new plug from Home Depot.
Your hair dryer may have the same problem. It is easy to diagnose for someone who can work on electrical stuff, has a meter and basic hand tools.
seems a common theme with the hair dryers I purchased one for my wife after 10 months it failed, if you held the wire forward it would come on , complained they replaced it two years on the same issue has happened again , Ive had murder with Dyson over it , they are not interested at all, the website said that they can last up to 10 years.
Customer services are a disgrace never again
My hair dryer cuts on then after about a minute cuts off. I’ve tried moving the wires thinking that maybe there’s a short. Nothing!! Lights flicker but no air!! I haven’t even had mine for a year!!! I loved it when it worked but I,like alot of you will never buy another.
Was blowdrying mt hair with my Dyson and sparks came out of the nozzle…now it dose not seem to get
as hot and takes triple of the time to dry my hair..and yes I cleaned filter ..and tried to google the problem
and found nothing ..so needless to say was 2 years old and got half the use I have 2 homes and a dyson at both ..not purchasing another after reading all the negative comments I am not alone.
Connie
October 30, 2021
Mine stopped working 4 days ago1 It cut out in the middle of using it. I have reset it and cleaned the filter – still nothing. I agree. This product is NOT worth the money. My Conair never played out like this. Sadly, I have two other Dyson products….I am sure they will play out soon.
Same issue
Stopped working and no satisfaction form Dyson customer service.
Very disappointing
Won’t buy another
Dyson Hairdryers are garbage! Mine is just over two years old and it just STOPPED; no sounds, just stopped working. Had to pull my T3 Featherweight that is 5 years old and still working back out. Shame on you Dyson for not doing more to help with such an expensive product.
Mine just died yesterday with no warning. Halfway through drying my hair and it just stopped. Customer service will not help me as I no longer have the serial number. So it is basically $600 piece of junk. I have a house full of Dyson products. That stopped today!
What a waste of time and money. Stopped working within 2 years and customer-no-service is useless. An incredibly expensive paper weight. Never buying Dyson products again!!!
Same thing happened to me and they said my warranty is up so nothing they can do.
My dyson vacuum stopped working about 3 months ago – the battery would no longer charge and now my hair dryer will no longer turn on. Tried going through customer support but am consistently getting the run around. I was finally instructed that I have to take it to a repair facility that is 1.5 hours away. This was a lot of money spent for two items that no longer work and can’t seem to get replacements for.
This is unacceptable. The hairdryer is a fabulous product but clearly only had a life expectancy of 2-3 years. Mine stopped working after 2.5 no longer in warranty. and no way of fixing. I cleaned the filter regularly and gave away my perfectly working 10 year old dryer thinking this would last at least 5 years. with the amount of similar comments there is defiantly a common theme. Dyson clearly didn’t factor in longevity when designing.
SHAME ON YOU DYSON
Spent 2 days trying to get my hairdryer repaired/serviced. Been given the run around. Have finally admitted defeat and it’s going in the bin. Shocking lack of service from Dyson. Buy a GHD instead. Much cheaper and a great hairdryer.
I have had the same problem, just two months after two year warranty ran out, stopped working completely.
Rang Dyson and got the same reply as others here. Cannot be repaired but could have a cheaper refurbished one. If they can refurbish Dysons that were broken, surely they could do the same and repair ours ?
£300.00 product that only lasts two years is a disgrace and reading all you comments here, it seems to be the norm.
We should all take them to task via the Office for Fair Trading as well as letting the public know how unreliable they are.
Mine just stopped working after 2 years. This is completely unacceptable!
This company is a sham. I am out $400 after three years. They told me bc it’s out of warranty I have to pay. So a $400 blow dryer only gets a two year warranty!??!? I am so fucking pissed. Going to every website about Dyson and bashing them.
We have two Dyson hairdryers purchased just two years ago. Both stopped working two days apart. They are built to last just for two years. At $500 each this is a rip-off. Took it to Dyson repair center and was told to buy a new one. Will never spent one cent on any Dyson product. Does any one knows what to do to make Dyson accountable?
I was in the middle of blow drying my hair and all of a sudden it died. No flickered lights. Tried all the techniques to see if I could get it work again. Nothing worked, completely dead! Had for only 3 1/2 years. So disappointed in this product. I will never buy another Dyson product again not will I recommend this product. This is too expensive to have die all of a sudden. Company is a joke.
My dryer over 3 years cuts out after a minute blow on the filter as is super clean turns back on I don’t use it on high because it takes about 15 minutes to cool down and will turn on again
Its been like this for a year Not sure how long before totalling stops working in my opinion because you are brushing the partials into the tiny holes I use a vacuum to suck the partials off the filter In time these tiny holes clog up that’s why breaks down Definitely not well built I think the latest models have extra filter to stop that from happening but because will not replace I will not buy another as don’t stand behind product !
My $550 hair dryer died too, like others have said my $29 hair dryer lasted longer. Such a waste of money I thought I would have this dryer for decades. Warning to other do not buy!!!
same – my Dyson hairdryer is just 3 months old – rung Dyson advisor just kept repeating herself saying would need to send to repair engineer – asked to speak to manager who was in a meeting. To my surprise manager called back done video link asked me to do few steps which i already confirmed i had followed their trouble shooting link – no joy. Only to be told would need to send off for repair and would take about 5 days – asked what their suggestion would be to help in the meantime – oh we don’t have any – asked for refund oh its over 35 days old. Was told that they have procedures to follow which i replied totally agree advisors do but as a manager they can override for a better customer service. Explained totally unacceptable service put me on hold and surprise old one is being collected tomorrow between 9-5 together with a replacement – watch this space …….
Same problem here (overheated a few times and then just died). Called customer support and I wasn’t even offered the 20% discount. Just told they don’t support it anymore. I offered to pay to ship and have it repaired. Nope. Asked if they had a recycling program. Nope. Not acceptable. Will be writing a letter re: right to repair (here in Canada) and posting to social media linking to this page to try to draw attention to this.
same for me, they have stopped offering the 20% discount. Now it is just (after the same troubleshooting spiel that goes over the basic problems), “we recommend you purchase a new hair dryer, i can help with that”. I bet you can for $500! lol! I think they also give the address to the Dyson repair center in Norcross GA if you press for repairs, I shudder to think what that repair would cost if you sent it to them when not covered by warranty…better to buy a new one if that is what you want. 2 years isnt much warranty on such an expensive hair dryer, buyer be warned. There is no protection for you or possible repairs outside of the 2 year window.
Same thing happened to me. My hair dryer is 5 years old and stopped working. Customer service said no warranty. Before the Dyson, I had a cheap hair dryer that lasted over 20 years! I expect the Dyson to perform better than a cheaper brand. Obviously not the case.
Okay, sucker here is on her 3rd Dyson hairdryer, same story as everyone else! It’s a great hairdryer, it would have to be at that price! But it is clearly failing after two years, which is totally unacceptable. Does anyone have one that lasted longer than that? Does no one at least know a consumer champion who can raise this issue publicly?
Somehow, if the hairdryer cost 50 quid I could understand it only lasting two years, but it £400 you’d think it would be a 10 year investment! And as others have said, it hardly get marks for sustainability!